Privacy Policy

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Effective Date: 9 December 2024
 

Loom Due Diligence (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, store, use, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
 

By using our website and subscribing to our services, you agree to the practices described in this Privacy Policy. Please read it carefully.
 

1. Personal Information We Collect

We collect personal information to provide and improve our services. The types of personal information we collect may include:

• Personal Identification Information: Your name, email address, and any other details you provide when signing up for a subscription or communicating with us.

• Account Information: Subscription details, billing information, and payment history.

• Technical Data: Information about how you access and interact with our website, such as your IP address, browser type, and browsing patterns.

• Cookies: We may use cookies to track your preferences and usage of our website.

• We only collect personal information that is necessary for the functions and activities of our business.
   

2. How We Use Your Personal Information

We collect and use your personal information for the following purposes:

• To Provide Services: To create and manage your account, process your subscription, and deliver access to our property developer database.

• Communication: To communicate with you about your account, send newsletters, respond to inquiries, and provide information about updates, offers, and other promotions (only if you have opted in).

• Service Improvement: To analyse user activity and improve the functionality and performance of our website.

• Legal Compliance: To meet legal or regulatory obligations, including fraud prevention or any necessary reporting.

• We do not use your personal information for any purpose other than those described in this Privacy Policy, unless required or permitted by law.
   

3. How We Protect Your Personal Information

We take the security of your personal information seriously. We implement various technical and organisational measures to protect your information from misuse, interference, and loss, as well as from unauthorised access, modification, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive data during transmission.

• Access Control: We restrict access to your personal information to employees and third-party providers who need it to perform their duties. These individuals are required to maintain confidentiality and abide by privacy safeguards.

• Regular Audits: We regularly assess our data security practices and systems to ensure they meet current security standards.

• While we take all reasonable steps to protect your information, no data transmission or storage method is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
   

4. Disclosure of Your Personal Information

We do not sell, rent, or trade your personal information to third parties. However, we may disclose your personal information in the following circumstances:

• Service Providers: We may share your personal information with third-party service providers who assist in operating our website, processing payments, or providing customer support. These providers are bound by confidentiality agreements and can only use your information as necessary to provide their services to us.

• Legal Obligations: We may disclose your personal information where required by law or to protect our legal rights, property, or the safety of our users or others. This includes complying with lawful requests by government agencies or courts.

• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring party, subject to applicable privacy laws.
   

5. Accessing and Correcting Your Personal Information

Under the Australian Privacy Principles, you have the right to:

• Request Access: You can request access to the personal information we hold about you. We will provide access unless an exemption applies under the Privacy Act.

• Request Correction: If the personal information we hold about you is inaccurate, out of date, or incomplete, you can request that we correct it.

• Request Deletion: You may request that we delete your personal information, subject to legal and contractual requirements.

• To exercise any of these rights, please contact us using the contact details below. We will respond to your request within a reasonable time.
   

6. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance user experience, analyse usage patterns, and serve personalised content. Cookies are small data files that are placed on your device when you visit our website. You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may impact your ability to use certain features of our website.
 

We use cookies for the following purposes:

• Essential Cookies: These are required for the operation of the website and the services you request (e.g., keeping you logged in).

• Performance Cookies: These help us understand how users interact with the website and allow us to improve its functionality.

• Advertising Cookies: These may be used to show you relevant advertisements based on your interests.

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7. Storage and Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once we no longer need your personal information, we will securely delete or de-identify it.

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8. Third-Party Links

Our website may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we are not responsible for the content or practices of these sites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

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9. International Transfers of Personal Information

As part of our operations, your personal information may be transferred to and stored in countries other than Australia. If we transfer your personal information internationally, we will take steps to ensure that your information is handled in accordance with the Privacy Act and the Australian Privacy Principles.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on our website and update the “Effective Date” at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

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11. Complaints

If you believe that we have not complied with our obligations under the Australian Privacy Principles or if you are unhappy with how we have handled your personal information, you have the right to make a complaint. You can contact us using the details below, and we will respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
 

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or wish to exercise your rights under the Privacy Act, please contact us using the chat function at the bottom of this page.